Refund policy

RETURNS

• Please contact us at sew@thestitchparlour.au if you need to return any items within 3 business days of receiving your order. Please give us your contact details, receipt number and reason for return.
• We will issue you with a Returns Authorisation Number which must be visible on the outside of the packaging. Merchandise returned without this authorisation number will be rejected and returned back to you.
• Return shipping is the responsibility of the customer, and should be sent by registered/track post and have proof of delivery. The Stitch Parlour is not responsible for missing or lost packages.
• Items must be returned with all the original packaging via your choice of courier or post with a receivers signature as proof of delivery. 

ITEMS THAT CANNOT BE RETURNED

• Items that have been cut to length
• Garment Kits
• Sale items

FAULTY ITEMS

• Items will be considered faulty if they are received damaged or have a manufacturing defect.
• Items damaged as a result of wear and tear are not considered faulty.
• Faulty items with be replaced, repaired or refunded depending on the fault.
• The Stitch Parlour will cover the cost of shipping fees for the returned item, if we consider the item to be faulty.